🛍️ General
What is 2Baskets?
2Baskets is an online store where you can discover trending gadgets, electronics, lifestyle products, gaming accessories, and gift-worthy finds from around the world.
We focus on finding useful, interesting, and fun products that are worth discovering.
Are the products on 2Baskets authentic?
We work with selected suppliers and fulfillment partners to source the products offered in our store.
Product information, specifications, and availability may vary depending on the product.
Where do you ship?
We offer Free Shipping Worldwide on eligible products.
Available destinations may vary depending on the product and shipping restrictions.
📦 Orders & Shipping
How long will my order take to arrive?
Delivery times depend on your destination, product, and shipping method.
As a general estimate, delivery usually takes:
- United States & Canada: 7–20 business days
- Europe: 5–15 business days
- United Kingdom: 5–15 business days
- Australia & New Zealand: 7–20 business days
- Other destinations: 7–25 business days
These are estimates and are not guaranteed delivery dates.
For more information, please see our Shipping & Delivery Policy.
Is shipping really free?
Yes! We offer Free Shipping Worldwide on eligible products.
Any customs duties, import taxes, or other charges imposed by your country may be the customer’s responsibility.
Will I receive tracking information?
Yes. When tracking is available for your order, we will send tracking information to the email address provided at checkout.
Please note that tracking updates may take some time to appear after an order has been shipped.
Can my order arrive in multiple packages?
Yes.
If you purchase multiple products, they may be shipped separately depending on product availability, fulfillment location, or shipping method.
You may therefore receive multiple packages for one order.
💳 Payments
What payment methods do you accept?
We accept secure payment methods available at checkout, which may include major credit and debit cards and other supported payment methods.
Available payment options may vary depending on your location.
Is my payment information secure?
Yes.
Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.
↩️ Returns & Refunds
Can I return my order?
Yes.
Eligible products can generally be returned within 30 days of receiving your order, subject to our Return & Refund Policy and applicable consumer protection laws.
Customers in the European Union and other jurisdictions may have additional statutory rights.
What if my product arrives damaged or defective?
Contact us at info@2baskets.com as soon as possible.
We may ask you to provide photos or videos showing the product and packaging so we can investigate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
How do I request a refund?
Contact us at:
Please include your order number and explain the reason for your request.
Our team will provide you with the next steps.
How long does a refund take?
Once a refund has been approved and processed, the time it takes to appear in your account depends on your bank or payment provider.
🛒 Orders
Can I cancel my order?
Contact us as soon as possible after placing your order.
We will do our best to cancel the order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and our return procedure will apply.
I entered the wrong shipping address. What should I do?
Contact us immediately at info@2baskets.com.
If your order has not yet been processed, we will do our best to update the address.
Once the order has been shipped, changing the delivery address may not be possible.
💬 Need More Help?
I still have a question. How can I contact you?
We’re happy to help!
📧 Email: info@2baskets.com
You can also use the live chat button in the bottom corner of our website.
We aim to respond to customer inquiries within 1–2 business days.