At 2Baskets, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, where applicable.
- You must provide your order number and contact information.
- The return request must be submitted within 30 days of delivery.
Certain products may not be eligible for return where permitted by applicable law, including personalized items, products that cannot be returned for health or hygiene reasons once opened, and other products specifically identified as non-returnable.
For customers in the European Union and other jurisdictions where a statutory right of withdrawal applies, your legal rights remain unaffected by this policy.
2. How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The reason for the return
- Photos or videos of the product, if it is damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from our support team.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We may ask you to provide photos or a short video showing the issue so that we can investigate it with our fulfillment partner.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate solution
If the item is confirmed to be defective, damaged during delivery, or incorrectly supplied, we will work with you to resolve the issue without unnecessary inconvenience.
4. Change of Mind
If you simply change your mind about a purchase, the item must meet the return conditions above.
Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.
Original shipping charges, if any, may not be refundable.
5. Refunds
Once your return is received and reviewed, we will notify you of the outcome.
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
6. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, please first check with your bank or payment provider.
If you still cannot locate the refund, contact us at:
and include your order number.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at info@2baskets.com or customer support online chat 24/7.
We will do our best to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure will apply.
8. International Returns
For international orders, return procedures may vary depending on the destination country and product.
Customers may be responsible for return shipping costs where applicable, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.
Any customs duties, taxes, or other charges associated with an international return are the responsibility of the party required to pay them under applicable law.
9. Your Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
If you are located in the European Union, you may have additional statutory consumer rights, including a legal right of withdrawal for eligible online purchases.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
2Baskets
Email: info@2baskets.com
Website: 2baskets.com
Last updated: August 27, 2026